Customer Analytics Portal
Crush the competition by creating a modern, personalized self-service analytics portal for customer to access everything they need.
Supercharge your cx
Strengthen your Market Position
The days of providing your customers with out of date, static reporting is over. Replace any manual, time-consuming or restrictive ways of working with a modern, self-service customer portal. Providing your customers with direct access to all the reports and analytics they need, when they need them, is a MUST for almost all companies wanting to stay competitive. It’s what differentiates you from the competition, helps increase market share, retention and even direct revenue if packaged and monetized.
Flexible Offerings
From selecting what technologies and features each level includes, reporting assets and information can be accessed, to how much you charge each customer, you can be as flexible and as granular as you like – the choice is completely yours!
Data-Driven
Help your customers understand what’s going on by giving them all the analytics available. Provide context to information presented back, and enrich their experience by including images, PDF content, live feeds, videos and more to their portal experience.
24/7 Self-Service
Provide every customer, regardless of location, with around the clock access to all the information they want and keep all front-line workers engaged. Provide self-service analytics and eliminate all time-consuming and costly ad hoc requests that internal teams get from customers.
Embed & empower your customers to be data-driven
Delivering Customer Insights-as-a-Service
Create memorable, personalized experiences that foster customer loyalty and success, exceeding all expectations to deliver a first-class customer service that will rival the competition. Embed real-time analytics and business intelligence into your customer facing services, and provide clients with up-to-date metrics in real-time.
Identify New Opportunities for Growth
Strengthen competitive advantage
Creating a new product and service offering will help drive new business, get you on front of the competition and increase sales revenue. If you don’t follow suit, stay competitive and give your customers what they need, when they need it, you will lose market share and return. Leverage your data assets to create value for your customers.
Create a Tailored & Trusted Service
Boost customer loyalty
Go above and beyond for your customers by creating a customer insights platform that fosters communication, trust, and mutual growth from the very beginning. Build a strong partnership, and improve communication and collaboration by sharing key information and analytics that drive change, satisfying all their wants, needs and more.
Make your Business Market Leading
Innovate with cutting edge technology
Add value to your business by creating innovative products and service offerings that not only make you an appealing place to work, but an attractive company to invest in. Break down barriers to key partners, vendors and customer prospects and become a leader in your space by differentiating yourself from the competition.
Case Study
Learn how Clarity created a customized customer portal built on Digital Hive, giving everyone the ability to explore, analyze and share real-time business analytics from multiple BI and analytics tools across the business. Their branded customer analytics portal, ‘Go2Insight’ makes it easy for business users and customers to access personalized views of data assets like reports and dashboards from a range of integrated analytics and BI feeds.
Adding Value with Digital Hive’s Customer Analytics Portal
Supercharge your Customer Experience
Your Business
TIME:
Provide a faster and more efficient way for customers to request and access reports and information, by providing around the clock access to everything they need. Spend less time cutting, pasting and/or sorting data to generate reports for the daily, weekly, and monthly action planning meetings, and more time sharing and collaborating the insights that matter most
COST:
Cut costs for you and your customer by automating processes and putting the power and focus into the hands of your customer. Give your employees more time to focus on strategic projects that drive change and add business value.
IMPACT:
Strengthen your relationship, increase customer satisfaction and retention by providing them with a modern and data-driven customer analytics portal. Insights as a service will help increase sales opportunities, drive revenue and make you competitive.
Your CUSTOMERS
TIME:
Eliminate any wait time for customers to access and have sight of the insights they need and rely on to make business decisions. Provide them with round the clock self-service access.
COST:
Stop supplying customers with data and analytics that are out of date. Poor analytics leads to poor decision making, business in-efficiencies, mistrust and lost revenue. Help your customer to be successful by providing them with everything they need, effectively and efficiently, listening to their needs, understanding their challenges, making appropriate changes along the way to ensure satisfaction and success.
IMPACT:
Focus on how your company can help your customers succeed. Find out what’s important to them, strengthen your relationship and add long term value. The ability to create value for customers will differentiate you in a crowded marketplace and drive new revenue opportunities for them.
Benefits of Digital Hive’s Customer Analytics Portal
Optimize the use of analytics and information from multiple systems
Reduces internal operating costs and maximizes profits
Strengthens partnerships and improves customer loyalty
Streamlines decision-making & planning
Gain a competitive edge and increases market share
Enhance insights to improve products and services
Identify new revenue streams and opportunities for growth
Increases data sharing and collaboration
%
Companies that improve their customer experience report an increase in revenue
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Companies view customer experience as a competitive differentiator
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