Darren Williams
Head of MI and Data

All rights reserved Digital Hive

Creating a Single, Fully Integrated and Personalized Analytics Experience for Customers

Download the case study and learn how Digital Hive brought all of their existing BI systems together into a branded customer portal 'Go2Insight'.

CASE STUDY

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Clarity ran thousands of customer reports from systems including Qlik Sense, IBM Cognos, PowerBI, ThoughtSpot, and Excel. As the demand for analytics increased, Clarity’s Head of Management Information (MI) and Data wanted to improve the overall experience by providing their customers with a truly visionary and competitive analytics service.

Creating a Single, Fully Integrated and Personalized Analytics Experience for Customers

"By developing Go2Insight with Digital Hive and integrating ThoughtSpot, we could offer our customers really pioneering AI and search-driven analytics and still provide traditional reporting facilities to those who need them." 

Benefits include:

  • Users can now self-serve and find the answer using without any special training or raising a custom request with the data team 
  • New customer behaviours are spotted in advance, generating 15 per cent in savings
  • Enabling customer self-service, service desk tickets into Clarity’s MI team have dropped roughly 25%