Creating a Holistic View of Healthcare Analytics

Creating a Holistic View of Healthcare Analytics

Length of stay and readmission might be accessed via your QlikSense application, Patient Satisfaction information stored in Tableau, and Employee demographics & Dependent coverage ratios are in a third system…meaning you’re forced to remember all of this as well as login information for each of the individual systems. So what happens when another, newer, augmented analytics system like ThoughtSpot is introduced? 

You might lose track of where the information is stored… might try to ‘cut and paste’ pieces of the information you need into a PowerPoint so you can create an overview ‘dashboard’. Maybe you’ll dump all of the data into Excel and make a pivot table? 

While you think this might ‘work at the time’, what’s worth pointing out is that all of the above is time consuming, inefficient and increases the risk of misinterpretation – not to mention the issues this creates around data privacy.

Enter the Analytics Portal

There is a better way than cobbling your data and visualizations together with cut & paste! Digital Hive provides an efficient and code-free way to bring together silos containing the length of stay and readmissions information, patient satisfaction information, employee & their dependant’s demographics, into a unique, personalized ‘portal’. One login, one solution. Simple. 

Change happens

When was the last time change didn’t happen? Rarely, that’s when. The tools and applications organizations leverage to understand & present information is fluid. You need to be able to adapt to these changes as well. 

Digital Hive not only allows for these changes to take place but encourages them. With the ability to integrate new analytics tools at any point, you are in complete control of how to use new capability sets in concert with your current applications – giving you the ability to leverage the right tools for the right job. 

Now Tableau exists with PowerBI and ThoughtSpot for a more holistic view of your healthcare world.

A word on personalization

Adapt and adopt, make the experience unique to your community. Let’s be honest. Just bringing all of your required information, visualizations and applications together into a single experience is paramount, but what if people don’t like the look and feel of the experience. Limited adoption is the outcome. 

Digital Hive provides a unique drag and drop, code-free, personalization experience so you can tailor your analytics hub to suit the needs of and requirements of individuals, roles and groups in your organization. Now you’re on your way to increased adoption and are driving towards the realization of data-driven decision making.

Learn more about Digital Hive for Healthcare or schedule a quick 30-min demo and see it in action!

Higher Education Is Hurting – Data Can Help (COVID 2020 )

Higher Education Is Hurting – Data Can Help (COVID 2020 )

Those of us preaching the power of data – on LinkedIn, on stage at keynotes, and at yearly budgeting meetings – prescribe data as the solution to all problems. However, we all know the execution of a powerful analytics strategy is often more challenging than anticipated.  These challenges are especially severe in higher education, even before operating in the midst of a global pandemic and looming economic recession. Now, the hurdles seem larger than ever. Budgets are being significantly reduced or frozen, analytics teams are being defunded and paralyzed in the face of uncertainty. Yet, the greatest action universities can take today, one thing they can control, is to double down on data. Those who choose to do will evolve and emerge stronger. Those who don’t, may not survive.

Adoption is essential

Higher education has always been slow to adopt new technology, which I think is understandable. Universities are large and complex. They have many layers of leadership and often rely on external funding. It’s this complexity that makes data such a valuable asset for university decision making, and in the past decade, major strides have been made to introduce data & analytics tools across departments. The results of these changes, however, have been slow to surface.

One of the reasons that data investments are seeing less than stellar returns, is a product of the university’s organization and structure. Many groups operate independently from one another – especially when it comes to technology purchasing decisions – and this has resulted in a variety of siloed tools and technologies. 

However, efforts have been made to create university-wide analytics councils and information management teams, but working backwards to resolve the existing incompatibility of different technologies is still difficult. 

Now as we start to see valuable information being generated by many different departments, having an awareness or sight of key information that could be a saving grace to universities in crisis-mode is critical.  However accessing, sharing, and acting on this information quickly is still next to impossible.

Everything in one place

Pomona College Branded as ‘ConnectTo’, Pomona’s advancement department used Theia and created a single, unified information portal bringing together IBM Cognos, Microsoft Power BI, Tableau, and SSRS. Last year, Pomona College won a National Silver CASE Award with ‘ConnectTo’.  Now, users have one place to go to easily find reports, dashboards, documents, training materials and more.

This has resulted in greater efficiency and productivity across departments, an increase in adoption (more than quadrupled), a reduction in technology management costs, and has directly impacted decision making in regards to fundraising campaigns.


While actively investing in new technology projects during a period of uncertainty may seem risky, the greatest risk is in retreating to the status quo. In all areas of our society, both in business and our personal lives, we have experienced a steady increase in digital transformation. 

The COVID-19 pandemic is not creating a new normal, it has simply accelerated the inevitable evolution of how we behave and interact. For many businesses who made digital investments early on, this period will mark an opportunity to accelerate past the competition. For others, it’s a wake-up call that the train is leaving the station, and immediate action is required. Unfortunately for the rest, a lack of action when times are good and when times are bad, will result in devastating consequences.

Click here to read more about how Theia transformed Pomona College’s fundraising efforts or book a demo to see Theia in action. 

Does Gartner’s “Cool Vendor” Report Mean Anything?

Does Gartner’s “Cool Vendor” Report Mean Anything?

Every year, Gartner, one of the world’s leading IT research companies, publishes a Cool Vendor Report highlighting new technologies in Analytics and Data Science. This year, Digital Hive (formally known as Theia) received this recognition. Previous Gartner Cool Vendors include Tableau, Snowflake, and Looker just to name a few. Many CDO’s and CTO’s use Gartner to help successfully guide their IT strategy and technology purchasing decisions.

So, does being named a Gartner Cool Vendor mean anything to Digital HiveYES!

The Intersection of Need and Solution

Gartner analysts are some of the most informed middle-men in the world. Working with both technology vendors and enterprise data leaders, they sit at an incredibly valuable intersection of information. It’s at this intersection that Gartner is able to provide value, having 1000’s of conversations a year on both sides of the fence, identifying emerging challenges and the technologies that will provide a solution. 

Validation of Enterprise Need

For Digital Hive, being named a Gartner Cool Vendor is a validation that the use of many BI & Analytics tools within large enterprises is creating real problems for end-users with BI Adoption, Data Literacy, and meaningful ROI. Companies are now in a full-sprint race to go digital, maximize the value of their data, and provide more meaningful experiences. Without frictionless access to information, meaningful data literacy education, and a push for greater user adoption, many companies are going to see the millions they invested in data & analytics go down the drain.

Even more, we now have the validation that a multi-tool tech stack is NOT going away. Co-existence is needed. If consolidating to a single BI tool is on your roadmap, be forewarned it’s a long, expensive, and ever-changing journey. Every year innovations in data & analytics produce new tools and vendors, making it necessary for companies to keep pace and maintain a competitive edge.

A Rise in Vendor Competition

For many, competition in the marketplace is a threat. For Digital Hive, seeing the recent increase in competition indicates that there IS a marketplace for our Analytic Hub solution and that we are providing much-needed value.

We welcome new competitors as we work towards a common goal –  increase awareness of the value in Analytics Hubs, Analytics Catalogs, and data literacy support.

Why Digital Hive is the Best Analytics Hub Solution 

That being said, Digital Hive was the first Analytics Hub solution to identify and solve the market need of bringing enterprise BI together. The first-mover advantage has allowed us to evolve and innovate more quickly than our competitors and provide increased value to our clients as their needs change.

Digital Hive is uniquely differentiated as the only true technology-agnostic analytics hub that allows users to interact with the full-functionality of different reports and dashboards seamlessly within the experience.

Most of the competition in our space only provides a functional analytics catalog (or is yet another BI tool in disguise). Digital Hive is the only true Analytics Hub. In addition to an Analytics Catalog Digital Hive enables end-users to create interactive Data Storyboards using reports from different tools, and contextualize information with presentations, video, RSS feeds, and custom messaging. 

This means that clients can unlock the full power of Data Storytelling and Data Literacy support. Every department, persona, partner, or client receives relevant and tailored information supported by context.

Only Digital Hive can do that.

Learn how

How You Can Use Digital Hive Today

Digital Hive has clients in every vertical, all around the world – Financial Services, Healthcare, Higher Education, Manufacturing, Retail, and more. With out-of-the-box connectors to 18 major information systems and a Custom API connector, any business can bring their choice of BI & Analytics tools together and benefit with Digital Hive.

Want to learn more? Book a 30 min demo today!

Poor Change Management is Killing Analytics Value

Poor Change Management is Killing Analytics Value

Unless it pertains to politics or parking meters, people dislike change. Why? Change involves work, learning new skills, and the possibility of failure. This makes people uncomfortable and resistant. Maintaining the status quo is simply easier. When we look at why BI & Analytics initiatives fail, the reasons are not usually technical problems, but people problems related to change management and communication. Yet, in contrast to the average stakeholder, individuals who lead change are enthusiastic advocates and willing to put in the extra effort.

Why is this?

Champions of change understand the “Why, What, and How” of the change that is taking place.

Most stakeholders do not understand the “Why, What, and How” This is where D&A strategies are failing. If you map these 3 critical pieces of information to hot trends in Data & Analytics it is very clear. Industry challenges include:

  • Understanding the potential value of data – Rise of CDO (Data Culture)
  • Developing the skills to use data – less than 24%  (Data Literacy)
  • Using BI to make decisions – less than 35% (BI Adoption)
  • Producing a positive business outcome – less than 20% (Value)

Why, What, and How…

The “Why” must be the basis for change, and if it does not bring significant value to stakeholders, the initiative is doomed from the start.

All three of these factors are important, but the first is the most critical. To determine value, there must be strong communication between the analytics team implementing technology and the stakeholders who will use it. This is when we need to determine:

  • What are the business goals or outcomes?
  • What decisions will be made to reach these outcomes?
  • What information is needed to make decisions and act?

This channel of communication between “Analytics” and “The Business” has been historically very weak. One reason that “change management” and “communication” are the most poorly executed components of an Enterprise Data Strategy, is because Data & Analytics initiatives are championed by technologists. While data scientists might be some of the smartest in the room, technology is their passion, not people. So, technology is what they focus on and the people side of analytics gets neglected. This has led to the rise ofAnalytics Translators and other intermediaries.

The titles for this role are wide-ranging and have little consistency, but the need for an individual to lead the change management aspect of D&A initiatives is apparent. Call this person an “Analytics Translator”, a “Data Champion”, a consultant…whatever gets the job done effectively.

The Solution

This is the hard part. Every company has unique needs, strengths, and weaknesses. There are a number of things to consider when improving the change management aspect of your Enterprise Data Strategy or Digital Transformation effort in addition to a focus on the above:

  1. Do you have a clear leader and advocate for D&A on the executive team? Hiring a CDO is now a must.
  2. How does your analytics team work together and communicate with the rest of the business? Does your company have a dedicated analytics team or a (CoE) Center of Excellence? Should your company have a centralized or decentralized analytics team?
  3. Do you have dedicated individuals responsible for developing Data Culture, Data Literacy, and driving adoption? This is a full-time job. Hire for it.
  4. Is there a focus on business outcomes first and technology second?

At Theia, we believe establishing an Enterprise Analytics Hub helps solve many of the challenges related to Data & Analytics change management. By centralizing all BI content in a single location and user-experience, you establish a foundation from which to build a data culture, communicate with end-users and receive feedback on business needs. You can also launch embedded data literacy campaigns and increase BI adoption by providing a single point of entry, and insulate end-users from the disruption that comes with the introduction of new tools and sunsetting of legacy systems.

Theia makes change management easier, faster, less disruptive, and more cost-effective. This helps our clients realize the full potential of their data and analytics investments.

If you’d like to get in touch and talk about Theia, Change Management or Data Literacy, please email me at [email protected] or click here to request a demo and see Theia in action!

Creating a Theia Gameboard with a Purpose

Creating a Theia Gameboard with a Purpose

ThoughtSpot Beyond 2019 surpassed all expectations! With keynotes from top industry leaders, an amazing product roadmap for 2020, ample networking opportunities with delegates from some of the most exciting companies on the planet… it’s safe to say Beyond 2019 was a grand slam – easily one of the most valuable analytics events of the year. 

Coming off the back of the Theia and ThoughtSpot technology partnership announcement (read more), we wanted to highlight the value of using embedded analytics, using ThoughtSpot inside of Theia’s Insight Hub.

With the Major League Baseball World Series underway, Theia brought a fully equipped pitching cage (you couldn’t miss it) to test the pitching speeds of the willing delegates who dared to give it a go. The results were surprising and did not disappoint!

Theia collected data on the speed of each pitch, top speed, and the average pitching speed, funnelled into ThoughtSpot within the Theia Insight Hub. Here we could rank and display each delegate’s performance back out to the conference, in real-time, and find out who had the strongest arm.

We augmented the results by adding professional baseball data into Theia’s Analytics Hub from other BI tools (PowerBI and Tableau), YouTube and other custom RSS feeds. This way, we could show the whole story through a single Gameboard.

We also customized it by branding it to match the official MLB color scheme (red, white and blue), which is easy to do when creating a Theia Gameboard.

When speaking to delegates, it was quickly agreed this was a valuable way to demonstrate how Theia could empower business users in an enterprise environment to make better, faster decisions by being able to interact with multiple analytical data sources and information in a single platform.

Congratulations to our 3 winners for pitching the top speeds over the course of the conference:

  1. Kevin Clarke – Progressive Leasing (76MPH)
  2. Brandon Westmoreland – ALSAC  St. Jude (68MPH)
  3. George Howard – Federal Deposit Insurance Corporation (64MPH)

Go2Insight and BEYOND!

Go2Insight and BEYOND!

By Darren Williams, Head of MI and Data, Clarity.

I’ve been in the travel industry a long time, long enough to see the Wright Brothers make their first flight (Not who you’re thinking, I mean Steve and Jim Wright from accounts on their first business trip to visit our Tralee office). Anyway, for as long as I’ve been in business travel, I’ve been a techie and self-professed geek for a far greater time. Alongside music, it’s my biggest passion and I’m incredibly lucky that my company, Clarity (we’ll get back to them later), and ThoughtSpot let me talk about it, especially to an audience.

So, a little while ago Theia contacted me to ask if I would like to join them in Dallas and speak at the 2019 ThoughtSpot Beyond Conference. To set the scene a little here, the other thing that is worth knowing about yours truly is that since the age of 10 (and we’ve already covered that I’m old) I have been a Cowboys fan. The football team, not guys in boots and hats.

The reason I was asked is because in my role as Head of MI and Data for Clarity, a global travel management company, I was at the forefront of integrating ThoughtSpot and Theia into our MI and reporting tool, Go2Insight. This has been a literal game-changer for my industry, which has previously been a mecca for scheduled reports and good old excel files. The ability to work with data to make it interesting and engaging, has been incredible and I’m beyond (BEYOND!) excited to tell you about what we have in store for the future.

I can’t wait to attend the conference and meet great minds with similar interests in data. To share ideas on how to get the most out of ThoughtSpot and hear how people in other industries are changing the game through its use. I’ll also be completely honest and say I’m equally looking forward to visiting the Theia stand to see the surprise they have for attendees!

I feel incredibly fortunate to have been invited to the event as a guest of Theia, a company that has been instrumental in helping me to deliver Go2Insight. If you’re in attendance please come and speak to me about our amazing technology, my love for music and Star Wars or the recent performances of the Dallas Cowboys.

Either way, I look forward to seeing you at Beyond!

To learn more, click here and download the Clarity Case Study by our UK Partner, Assimil8.